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Privacy Policy

This Privacy Policy (“Policy”) explains how TLS Radar (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you access or use our monitoring platform and related services (“Service”). By using the Service, you agree to the terms of this Policy. If you do not agree, you must discontinue using the Service.

1. Information We Collect

We collect personal and technical information necessary to provide and improve the Service, including:

  • Account Information: Email address, password (encrypted), optional first and last name, and social login data (Google, Microsoft, GitHub).
  • Monitoring Data: Domains and IP addresses associated with your account for TLS and uptime monitoring.
  • Payment Data: Stripe manages all payment information. TLS Radar stores transaction identifiers and billing details necessary to verify payments.
  • Technical Data: Cookies, device information, browser type, log files, and usage analytics to enhance performance and user experience.

We do not knowingly collect data from users under the age of 13. If we learn that we have inadvertently collected such data, it will be promptly deleted.

2. How We Use Your Data

We use the information we collect for the following purposes:

  • To create, manage, and authenticate user accounts.
  • To deliver monitoring, alerting, and reporting functionalities.
  • To process payments, subscriptions, refunds, and account upgrades.
  • To provide customer support and improve Service performance.
  • To conduct usage analytics for UI/UX improvements and reliability optimization.
  • To comply with legal obligations and respond to lawful requests from authorities.

We do not use your data for targeted advertising, user profiling, or selling to third parties.

3. Data Sharing and Disclosure

Your data may be shared only in the following limited circumstances:

  • Payment Processing: With Stripe, for secure handling of billing and subscription transactions.
  • Analytics Providers: With Google Analytics and AppSignal, for service performance and usage analytics.
  • Legal Compliance: In response to valid requests by public authorities or to comply with legal obligations.

We do not sell or rent personal data to third parties for marketing or commercial gain.

4. Data Storage and Retention

Your data is stored securely on AWS servers located in the United States and the European Union. We rely on AWS’s security measures to ensure data integrity and protection. TLS Radar retains personal information for as long as necessary to provide the Service or as required by applicable laws.

If you delete your account, associated personal data will be permanently erased within thirty (30) calendar days, though residual data may persist in backups for up to one (1) year.

5. International Data Transfers

By using our Service, you acknowledge and agree that your data may be transferred to and processed in countries outside your own, including the United States and European Union. TLS Radar relies on AWS infrastructure and standard industry safeguards for data hosting and protection.

6. Data Security

We implement robust technical and organizational measures to safeguard your data, including:

  • Encryption of passwords and sensitive user identifiers.
  • Strict access controls and authentication requirements.
  • Secure communications using HTTPS/TLS encryption.
  • Continuous system monitoring and auditing for vulnerabilities.

Despite these measures, no system is completely secure. You acknowledge that the transmission of data over the Internet carries inherent risks, and TLS Radar cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enable essential Service functionality, maintain sessions, and improve performance. Types of cookies used include:

  • Necessary Cookies: Required for authentication and core platform features.
  • Analytics Cookies: Used by Google Analytics and AppSignal to collect usage metrics.
  • Marketing Cookies: May be used for internal product insights and remarketing efforts.

By continuing to use our website, you consent to the use of these cookies. We do not currently provide a separate cookie consent mechanism.

8. User Rights

Users in applicable jurisdictions (including the EU under GDPR and California under CCPA) have the right to:

  • Access, correct, or update their personal data.
  • Request deletion of their account and associated data.
  • Withdraw consent for data processing (where applicable).

You may exercise these rights directly through your account settings within the Service interface.

9. International Users and Compliance

TLS Radar complies with applicable international privacy laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). Users outside the European Union acknowledge that their data may be processed in countries with different data protection laws.

10. Changes to This Policy

We may update this Privacy Policy at any time by posting the revised version on our website. Updates become effective immediately upon posting. It is your responsibility to review this Policy periodically. TLS Radar may, at its discretion, send optional email notifications about significant changes.

11. Contact and Inquiries

If you have any privacy-related questions, concerns, or requests, please reach out via the contact form available on our website. We do not maintain a public email for privacy inquiries.

Thank you for trusting TLS Radar to help secure and monitor your websites.